Our Billing Policies
At MultiCare, we understand how overwhelming it can be to deal with health issues and billing issues on top of that. We know that your medical bill and insurance details can get confusing. It is our goal to make the process as easy as possible for you. We have provided a number of resources below that may help answer your questions.
Bills are based on the type and complexity of the care you received. The amount you owe may include insurance deductibles, non-covered services or items, co-payments, co-insurance or, in appropriate cases, balances which are due after insurance has paid on a charge. Click here for a sample bill.
We will provide additional relevant documentation, when appropriate, to help process your
claim for the correct benefit.
We will file a claim with your insurance carrier. For certain types of insurance coverage, if there is a balance due after your insurance company has processed your claim, or if you do not have insurance, we will mail a statement to you that shows the balance due after insurance payments. We will not bill you for such balances unless permitted under your health plan and applicable law.
Account balances are to be paid 20 days from the statement date. If you are unable to pay in full by that date, you should contact our Patient Services Representatives to make payment arrangements at (866) 973-9731. Payment arrangements will be offered interest free for 12 months with a minimum monthly payment of $50.00. Longer payment arrangements will be granted based on need on a case-by-case basis.
If you are uninsured, you may be eligible for a prompt pay discount. If payment in full is received within 30 days from the initial billing statement, a discount of 40% will be applied to that specified balance. If payment in full is received within 60 days from the initial billing statement, a discount of 35% will be applied to that specified balance. If payment in full is received within 90 days from the initial billing statement, a discount of 30% will be applied to that specified balance.
If you feel you are unable to pay for all or part of the healthcare you receive from MultiCare, we encourage you to apply for financial assistance. Use the link below to download an application or call (253) 459-8247 for more information.
Financial Assistance Application
In addition to the bill you received from MultiCare, you may receive bills from one or more other providers who are not employed by MultiCare. Examples are:
- Non-MultiCare physician(s) who cared for you while you were a patient at the hospital.
- The anesthesiologist if you had a procedure at the hospital.
- Ambulance services.
- Physicians who have provided interpretation services for lab work and x-rays.
- Home Health services
Regence Blue Shield Incident Questionnaire
Regence Blue Shield Coordination of Benefits Questionnaire
Once you have completed the Incident Questionnaire or COB Questionnaire please return to your insurance company to the address located on top of the form.
Financial Assistance Application
Once you have printed and filled out any of these forms please mail to:
P.O. Box 34883
Seattle, WA 98124-1883
MultiCare has a long-standing policy to assist patients who receive health care services that are in need of financial aid, regardless of age, gender, race, national origin, immigrant status, sexual orientation or religious affiliation.
If you have a financial obligation to MultiCare, and believe you cannot afford to pay, MultiCare has a financial assistance policy which can aid qualified patients.
MultiCare Financial Assistance Summary:
- Adult patients with income of less than 200% of the federal poverty level or children with family income of less than 300% of the federal poverty level may be eligible for financial assistance or may qualify for nominal payments depending on family size and household income. Installment payment plans are available.
- Financial assistance eligibility will be determined upon completion of a financial assistance application and submission of required documentation.
- The Policy does not apply to other non-MultiCare providers who independently bill for their services.
Information regarding eligibility for financial assistance and the application process is available by calling our financial counselors at (253) 459-8247 or by using the link below.
Generally, patients must first apply for applicable insurance programs, such as Workers Compensation and no-fault insurance, and Medicaid before being considered for financial assistance.
For information about how you can apply for state assistance programs, please call our Medicaid eligibility unit at (253) 403-1404.